Total Packout Solutions respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, contact forms, phone calls, text messages, and other customer communication channels.

Information We Collect

We may collect information you voluntarily provide, including:

Name
Phone number
Email address
Service address or project location
Details about your packout, moving, storage, restoration, or contents-related service needs
Photos, documents, or other information you choose to submit
Communication history related to estimates, scheduling, service updates, and customer support

We may also collect basic website usage information, such as pages visited, browser type, device information, and general analytics data.

How We Use Your Information

We use your information to:

Respond to service requests
Provide estimates
Schedule appointments
Confirm project details
Send service updates
Communicate before, during, and after a job
Improve our website, customer service, and business operations
Maintain records related to customer inquiries and completed services

Text Messaging and Consent

By submitting a contact form, calling or texting Total Packout Solutions, or otherwise requesting service communication, you agree that Total Packout Solutions may contact you by phone, email, or text message regarding your inquiry, estimate, appointment, service updates, or follow-up support.

Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out of text messages. You may reply HELP for help.

Consent to receive text messages is not a condition of purchasing any goods or services.

Information Sharing

Total Packout Solutions does not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share information only when necessary to operate our business, provide services, communicate with customers, process payments, comply with legal requirements, or work with trusted service providers who assist with business operations.

Mobile opt-in information and text messaging consent will not be shared with third parties for marketing or promotional purposes.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain customer information as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, and resolve disputes.

Your Choices

You may contact us to request updates, corrections, or deletion of your personal information, subject to any legal or business recordkeeping requirements.

You may opt out of text messages at any time by replying STOP.

Contact Us

Total Packout Solutions
Website: https://totalpackoutsolutions.com
Email: totalpackout@gmail.com
Phone: 214-718-1685