Dallas–Fort Worth • Insurance Contents Specialists
Packout Services for Insurance Property Losses
Call or Text: 214-718-1685On-site inspections within 24–48 hours. Emergency Packout response available.
Fully insured
General liability & cargo
Workers' comp coverage
On every crew, every job
Climate-controlled storage
Chain-of-custody documented
Direct insurance billing
Xactimate + Direction to Pay
Owner-led operations
20+ years insurance claims
Trusted referral network
Adjusters, mitigation, plumbers
For covered insurance claims, we bill your carrier directly whenever possible — homeowners typically owe no out-of-pocket cost for the contents portion of the loss. Deductibles are owed to your carrier or general contractor, never to us.
Packout services are the professional removal, inventory, photo documentation, transport, storage, cleaning, and return of household or commercial contents after an insured property loss. Total Packout Solutions is an owner-led contents specialist serving Dallas, Fort Worth, and every DFW suburb — we are not a moving company. Every job is built around the insurance claim, the adjuster's documentation needs, and the carrier's billing process.
If your home or business has been damaged by fire, water, smoke, storm, or mold, packout protects the contents the structural crews are about to displace. The goal is twofold: prevent secondary damage to items that can still be saved, and document everything to insurance-grade standards so the contents portion of your claim settles cleanly.
We bill the carrier directly using Xactimate and a signed Direction to Pay. Homeowners do not pay out of pocket, and we never collect deductibles — those are owed to the carrier or the general contractor handling structural repairs.
Step-by-Step
How the Process Works
- 1
Call or submit a request
Call 214-718-1685 or submit /insurance-packout-request. We capture loss type, address, insurance company, claim number, and adjuster contact.
- 2
On-site inspection
David inspects the property, photographs the loss, scopes the work, and presents the Work Authorization and Direction to Pay for signature. Inspections are typically scheduled within 24–48 hours.
- 3
Signed authorization
Once Work Authorization and Direction to Pay are signed, we coordinate directly with your adjuster on scope, pricing, and approval — no need for you to be the middleman.
- 4
Production packout
Crews arrive with materials. Every box is labeled, every item is photographed, and a digital inventory is delivered to you and your adjuster.
- 5
Climate-controlled storage
Contents are transported to our private climate-controlled facility under chain-of-custody documentation tied to your claim number.
- 6
Cleaning and non-salvage documentation
Smoke, soot, and water-affected items are cleaned during storage. Items that cannot be restored are documented on a non-salvage list and submitted to your adjuster for contents settlement.
- 7
Pack-back
When structural repairs are complete, we return, unpack, and place every item.
Who needs packout services?
Any homeowner, business owner, property manager, or HOA dealing with an insured property loss where contents must leave the premises during repairs. The most common triggers are kitchen and electrical fires, supply-line bursts, slab leaks, sewer back-ups, roof leaks, and storm-driven water intrusion.
Restoration partners — mitigation companies, plumbers, flooring installers, general contractors, and insurance adjusters — also refer packout work to us because contents handling sits outside their scope but must be coordinated tightly with their work.
What's actually included
A real packout is more than moving boxes. The carrier expects every line item to be documented, photographed, and Xactimate-coded.
- Pre-move documentation: wide-angle and detail photography of every affected room
- Item-level photo inventory with room of origin, quantity, and condition
- Professional packing materials: dish-packs, wardrobe cartons, mirror cartons, specialty crating
- Chain-of-custody manifests from property to storage facility
- Climate-controlled storage line-itemed monthly to the carrier
- Contents cleaning during storage (smoke, soot, water, mold)
- Photographed non-salvage list for adjuster settlement
- Pack-back, unpack, and placement when structural repairs are complete
Why insurance-direct billing matters
Every line item we deliver is priced in Xactimate using current price lists for the loss ZIP. A signed Direction to Pay routes payment from the carrier to us — you never float the contents portion of the claim. This is the standard adjusters expect, and it keeps the homeowner out of the middle of carrier disbursements.
We have one critical rule: we never collect deductibles. If anyone calls themselves a packout vendor and asks for your deductible, that is a red flag.
Common Questions
Packout Services FAQ
Do I have to pay out of pocket for packout?
No. Packout, contents cleaning, contents storage, and pack-back are covered under standard HO-3 and HO-5 homeowners policies as part of a covered loss. We bill the carrier directly through Direction to Pay.
How fast can a crew get on site?
On-site inspections are typically scheduled within 24–48 hours of the call. Emergency Packout response for active losses (ongoing water, life-safety) is dispatched same-day where possible.
Are you a moving company?
No. We are an insurance-claims contents specialist. The documentation, billing workflow, storage protocols, and adjuster coordination are different from how a moving company operates.
What if some items can't be cleaned?
Items that cannot be restored to pre-loss condition are documented on a non-salvage list with photo evidence, then submitted to your adjuster for cash settlement under your contents coverage.
Can I get items out of storage during repairs?
Yes. Schedule a vault pull and we will retrieve specific boxes or items.
Do I need a claim number to call you?
No. Many homeowners call before filing. We can walk you through what to tell the carrier when you open the claim.
Adjusters — how do you deliver scope and documentation?
Xactimate-coded scope priced to the loss ZIP, photo inventory by room, item-level condition notes, chain-of-custody manifests, and a photographed non-salvage list. Delivered as a single packet to your inbox or claim portal.
Property managers — how is packout handled on a tenant-occupied unit?
We coordinate access with the property manager, document the tenant's contents separately under chain of custody, and bill the carrier on the policy that covers the loss. The PM stays informed without becoming the middleman.
Mitigation companies — when should you call us in?
Call as soon as you scope demo. Getting contents out before structural cuts begin protects your scope, the homeowner's belongings, and the timeline. We will not cross your scope or bill structural line items.
General contractors — how does pack-back coordinate with the rebuild?
Pack-back is scheduled against your punch-list completion. Cleaned contents only return after HVAC, paint, and flooring are signed off so cleaning work is not reabsorbed by residual odor or dust.
Public adjusters — how do you support a represented claim?
We provide documentation and Xactimate scope; we do not represent the policyholder. PAs use our inventory, non-salvage list, and condition photography as the contents backup in their negotiation with the carrier.
How is valuation handled on the contents settlement?
Each item carries pre-loss condition, post-loss condition, and a replacement-cost estimate with standard depreciation. Valuations are estimates and may change after processing — the Work Authorization makes that explicit.
What if the loss is a total loss?
On total-loss contents we run a documented sort-through at the property or facility, photograph every recoverable item, and produce a comprehensive non-salvage list for the carrier's contents settlement.
Send the address and the claim number — we'll get David on site, walk the property, and have you under signed authorization the same visit.
Call or Text: 214-718-1685Need immediate help? Start a packout request