Dallas–Fort Worth — Insurance Packout
Messy Contents File? Clean Docs in 24 Hours.
This file's messy. Carrier wants clean docs — today. Send the claim. We'll be on site documenting before demo starts.
If You're the Adjuster (or Insured) Trying to Get This Documented Right
You're probably:
- staring at a contents file with no photos and no inventory
- getting calls from the insured about what gets packed and what doesn't
- watching mitigation start before the loss is documented
- trying to keep Xactimate clean before the carrier kicks it back
- coordinating between plumber, mit tech, and contractor with no contents lead
- needing a vendor who'll bill direct and not collect a deductible
If the loss isn't documented before mitigation tears in, the file gets messy — and disputed contents are what blow up claims.
You don't need another generalist or another estimate.
You need a contents lead on site today — before drying finishes and before items get moved or thrown out.
Quick Answer
On a covered loss with affected contents, here's the order:
- Stop the source and confirm the property is safe to enter.
- Document the loss before anything is moved (wide shots, close-ups, condition).
- Inventory contents room-by-room with photos and condition notes.
- Pack out and transport to climate-controlled storage.
- Bill the carrier direct in Xactimate — no deductible collected.
- Pack-back when reconstruction is finished.
Most contents disputes come from step 2 being skipped. Documentation first — always.
What Happens After You Send the Claim
Here's the order on a typical covered loss — and where we own the contents side:
- 01Source stopped, property declared safe to enter
- 02Mitigation begins drying or smoke remediation
- 03We document, inventory, pack out, store, and bill direct in Xactimate← This is us
- 04Reconstruction handles demo and rebuild
- 05We pack-back, place, and reassemble when build is finished
You assign the claim. We own steps 3 and 5 end-to-end.
Who This Is For
For the Adjuster Carrying the File
Item-level photo inventory, condition reports, and Xactimate line items — delivered before disputes start. We bill direct. We never collect a deductible.
- photo docs delivered within 24 hours of pack day
- Xactimate line items, not invoices you have to translate
- scope aligned with mitigation and reconstruction
- no calls from the insured asking why something was thrown out
You stay on the file. We stay on the contents.
For the Insured Going Through It
Nothing gets moved or thrown out without a photo and a condition note. Soft goods, electronics, and specialty items get handled separately. No out-of-pocket on covered claims.
You don't have to negotiate what stays and what goes. We document it all.
For the Restoration Office with Stalled Jobs
Pack crews dispatched today, scope written in Xactimate, billing direct to carrier. Stops the bottleneck between mitigation and reconstruction.
Send the job. We mobilize today.
Pick the Path That Fits
If drying already started, see how packout fits with mitigation →
If this is fire or smoke damage, see contents cleaning workflow →
If the loss is at an apartment or HOA, see complex packout coordination →
If the property needs storage during repairs, see climate-controlled storage →
If you're a contractor or GC, see how we coordinate with build-back →
Common Questions
Frequently Asked Questions
do you bill carriers direct?
Yes — Xactimate-based, billed direct to the carrier. We never collect a deductible from the insured.
what docs do adjusters get?
Item-level photo inventory, condition notes, cleaning assessments, storage logs, and chain-of-custody — formatted for adjuster review.
how fast can you mobilize?
Same-day across DFW once the property is safe to enter. Call or text 214-718-1685.
do you coordinate with mitigation?
Yes. We work alongside drying crews so contents get cleared without slowing the dryout.
residential and commercial?
Both — single-unit losses through multi-property fire and storm losses.
You assign the claim.
We document, pack out, and bill direct.
We respond within minutes — call or text 214-718-1685.
Need immediate help? Start a packout request