Dallas–Fort Worth — Water Damage
Water's on the Floor. Here's What to Do in the Next 60 Minutes.
Don't move anything yet. Don't throw anything out. The next hour decides whether your claim is clean or messy. Here's the exact order — and where to call when contents need to clear.
Water just hit? Text us — what do I do next?
If You're Standing in the Water Right Now
If you're on this page right now, you're probably:
- looking at water on the floor and not sure if it's safe to step in
- trying to figure out who to call first — plumber, insurance, or someone else
- panicking about hardwoods, rugs, or furniture that's getting soaked
- wondering if you should start moving things or wait
- scared of doing the wrong thing and hurting the claim
- watching the damage spread while you read web pages
Drywall and hardwoods that stay wet past 48 hours start growing mold. Items moved or thrown out without photo documentation get denied by the carrier.
You don't need to figure this out alone.
Text us what's going on — we'll walk you through the next 60 minutes.
Text Us — What Do I Do Next?You don't need to figure this out alone or call five companies.
You need a clear order of operations — and a contents crew on site today before mitigation tears in.
Used across Dallas–Fort Worth by homeowners dealing with water damage in real time.
Quick Answer
If water is actively on your floor right now, do this in order:
- Stop the source — shut off water at the main if it's a plumbing leak.
- Make the area safe — kill power to the room if water is near outlets.
- Photo everything before you move it — wide shots and close-ups of every wet item.
- Open the claim with your carrier today (don't wait for the weekend).
- Call a mitigation crew to extract water and start drying.
- Call a contents crew to document, pack out, and clear rooms before demo.
Most claims get messy at step 3 — homeowners start mopping or moving things and forget to photograph first. Without the photos, the carrier disputes the contents portion.
What Happens in the Next 24 Hours
Here's the order on a typical water-damage claim — and where we step in:
- 01Source stopped (plumber, you, or main shutoff)
- 02Mitigation crew extracts water and sets airmovers for dryout
- 03We document, inventory, pack out, and store contents← This is us
- 04Reconstruction handles flooring, drywall, and rebuild
- 05We pack-back and place everything when the build is finished← This is us
You're at step 1 right now. We pick up at step 3 — today.
Who This Is For
For the Homeowner Mid-Crisis
Don't throw anything out. Don't start moving wet furniture. Photo first, then call. We'll handle the rest — packout, storage, billing, and pack-back when the house is done.
- no out-of-pocket on covered claims
- no deductible collected at packout
- every item documented before it leaves
- climate-controlled storage during the rebuild
You stay with your family. We handle the contents.
For the Adjuster About to Open the File
Same-day contents documentation, photo inventory, condition reports, and Xactimate line items — delivered before the file gets disputed.
Documentation starts the day we arrive.
Pick the Path That Fits
If a plumber just fixed the leak, see what happens next →
If mitigation already started drying, see how packout fits →
If this is a slab leak, see what happens after a slab leak →
If you might need to move out, see displacement and ALE guidance →
If this is an insurance claim, see how billing and docs work →
Common Questions
Frequently Asked Questions
what's the first thing to do after water damage?
Stop the source, kill power if water is near outlets, then photo everything before you move it. Open the claim today.
should i throw away wet stuff?
No — not before documentation. Carriers deny items moved or discarded without photo proof of condition.
how long do i have to dry things out?
Mold typically starts in 24–48 hours on wet drywall, carpet, and pad. Get mitigation set up the same day if possible.
will insurance cover this?
On covered losses (sudden and accidental water) — yes. Packout, storage, contents cleaning, and pack-back are typically covered line items.
do i call a plumber or my insurance first?
Plumber first to stop the source, then insurance to open the claim. Then a contents crew before demo starts.
- Crews mobilized same-day for active water losses
- Inventory documentation built for insurance claims
- Contents removed before further damage spreads
- Direct coordination with adjusters and restoration teams — documentation stays accurate, organized, and easy to process so claims keep moving
Trusted by homeowners and adjusters across Dallas–Fort Worth during water damage claims.
You handle what's in front of you.
We'll handle everything after that.
We respond within minutes — call or text 214-718-1685.
Need immediate help? Start a packout request