Dallas–Fort Worth — HOA & Multi-Unit
Multiple Units Are Offline. Tenants Are Calling Right Now.
A pipe broke, a unit flooded, smoke spread through the stack — and now you're juggling residents, the board, mitigation, and insurance at the same time. We mobilize a coordinated pack crew today and run the contents side across every affected unit.
Coordinating a multi-unit loss?do I need a packout after mitigation·where contents go during reconstruction
If You're Coordinating a Multi-Unit Loss Right Now
If you're on this page right now, you're probably:
- fielding tenant calls about belongings still inside affected units
- trying to give the board a clear answer on timeline today
- watching shared walls and ceilings stay wet while you wait on a pack crew
- looking at units offline with rent loss starting to stack up
- coordinating access, building rules, and elevator reservations on the fly
- trying to keep mitigation moving without losing track of contents per unit
Every day units stay offline, rent loss stacks up, tenant complaints escalate, and the carrier writes more contents off as non-salvageable.
You don't need another vendor to manage.
You need one coordinated contents crew on site today — documenting per unit, packing in order, and reporting back to ownership in under 24 hours.
Quick Answer
If multiple units in your building are affected:
- Photo every affected unit before anything moves — per-unit documentation.
- Separate the contents scope from the mitigation scope so nothing gets double-billed.
- Sequence packouts by access, severity, and tenant availability.
- Move contents to climate-controlled storage tracked by unit number.
- Coordinate pack-back when each unit is rebuilt and ready for re-occupancy.
Most multi-unit claims don't fail because of damage — they fail because tenant items were moved or tossed before being inventoried. Per-unit photos before anything is touched is the step that protects the building and the claim.
What Happens When You Hand This Off
Here's the order across a typical multi-unit loss — and where we step in:
- 01Source is stopped (plumbing, roof, sprinkler, fire)
- 02Mitigation extracts water and sets dryout equipment per unit
- 03We document, inventory, and pack contents — per unit, photo-tracked← This is us
- 04We coordinate tenant access, building rules, and ownership reporting← This is us
- 05Reconstruction handles flooring, drywall, and finish work per unit
- 06We pack-back per unit as each one is cleared for re-occupancy← This is us
Mitigation stays on dryout. Reconstruction stays on rebuild. We stay on contents — per unit, every unit.
Who This Page Is For
Property Managers & HOA Boards
You're getting calls from residents, ownership, and the carrier — at the same time. You don't have time to chase a contents crew unit by unit.
- Send us the building and the affected units
- We document and pack per unit on a single coordinated schedule
- You get one report, not seven vendor updates
Hand off the contents side. Stay focused on residents and the board.
Mitigation Teams On Multi-Unit Jobs
Your dryout can't finish if contents are still in saturated rooms. Across multiple units, that problem multiplies fast.
- We clear units in the order your equipment needs them cleared
- Contents scope stays separate from your mitigation scope
- No overlap, no double-billing, no holdup on dryout
You stay on dryout. We stay on contents. Your job finishes on schedule.
Commercial Adjusters & Carrier Teams
Multi-unit losses get messy when contents per unit aren't documented before they're moved. We give you Xactimate-clean docs unit by unit.
- Per-unit photos, inventory, and scope before anything moves
- Separate line items for contents vs. structure
- Documentation packets ready inside 24 hours
Send the loss. We document it the way the carrier needs it.
What's Your Situation Right Now?
If the loss is one unit but spread to neighbors, see how multi-unit water damage gets coordinated →
If you're the facility or operations lead, see how facility managers hand this off →
If the building has revenue or operations on the line, see how business interruption gets documented →
If this is a larger commercial coordination job, see how commercial loss coordination works →
Common Questions
Frequently Asked Questions
How fast can you mobilize on a multi-unit loss?
We can have a coordinated pack crew on site the same day for active losses across Dallas–Fort Worth.
Do you handle access and tenant scheduling?
Yes. We coordinate with property management on access windows, building rules, elevator reservations, and tenant notice.
Can you work across multiple units at the same time?
Yes. Crews are sequenced by access, severity, and tenant availability so units come back online in the right order.
How is per-unit documentation handled?
Every affected unit is photo-documented and inventoried separately, with contents tracked by unit number through storage and pack-back.
Do you bill the carrier directly?
Yes. We bill direct-to-carrier on Xactimate so ownership and management aren't out of pocket.
Send the building and the affected units.
We mobilize today.
We respond within minutes.
Need immediate help? Start a packout request