Dallas–Fort Worth — Property Manager Guide
The Building Just Took a Hit. You're the One Holding It Together.
Tenants, ownership, mitigation, the carrier — all calling at once, all wanting answers today. Here's how to keep the contents side from blowing up the timeline. We mobilize a coordinated crew today and report back to you on one schedule.
Coordinating a multi-unit loss?how to keep belongings safe during a remodel·where contents go during reconstruction
If You're Running a Multi-Unit Building Through an Active Loss
If you're on this page right now, you're probably:
- fielding tenant calls about belongings still inside affected units
- trying to give ownership a real timeline before end of day
- watching mitigation set equipment around contents that should already be cleared
- coordinating access, building rules, and elevator reservations on the fly
- looking at units offline with rent loss starting to stack up
- trying to keep documentation aligned across vendors and units
Every day units stay offline, rent loss grows, tenant complaints escalate, and ownership starts asking why no one's driving the building back to operational.
You don't need to manage another vendor.
You need one coordinated contents partner today — running per-unit documentation around your operations and reporting back on one schedule.
Quick Answer
If a loss has hit a multi-unit building you manage:
- Photo every affected unit before any contents are moved.
- Separate the contents scope from mitigation and rebuild scopes.
- Get a contents crew sequenced into your access and tenant plan.
- Move contents to climate-controlled storage tracked by unit number.
- Coordinate pack-back as each unit clears for re-occupancy.
Most multi-unit losses don't go sideways because of damage — they go sideways because tenant items in adjacent units get moved or tossed before being inventoried.
How the Contents Side Runs Around You
Here's how it works when you hand the contents side off:
- 01You send the building, affected units, and the access plan
- 02We document and inventory contents per unit, photo-tracked← This is us
- 03We pack out around your access and tenant schedule← This is us
- 04Mitigation and rebuild run on cleared units
- 05We give you one daily status update for ownership← This is us
- 06We pack-back as each unit clears for re-occupancy← This is us
You stay focused on residents and the board. We run contents.
Who This Coordinates With
Property Managers & HOA Boards
We give you one less vendor to chase and one update per day to pass to ownership.
- One contact for the entire contents side
- Per-unit documentation tracked by unit number
- Daily status report for ownership
Hand off contents. Stay focused on the building.
Mitigation Crews On Site
Across multiple units, contents in the way slows your dryout in every direction at once. We clear them in the order your equipment needs them cleared.
- Sequenced by your dryout plan, not by ours
- Contents scope kept separate from mitigation scope
- No double-billing, no scope overlap
You finish dryout on schedule. We handle contents around you.
Commercial Adjusters
Multi-unit losses are where contents documentation usually breaks down. We deliver Xactimate-clean docs unit by unit.
- Per-unit photo inventory before contents are touched
- Itemized scope, separated from structure
- Documentation packet inside 24 hours
Send the loss. We document it unit by unit.
What Kind of Building Are You Running?
If this is an HOA or condo building, see how HOA & apartment packout coordinates →
If the loss spans multiple units in a complex, see how multi-unit water damage coordinates →
If you're the facility lead on this property, see how facility managers hand this off →
If this is a multi-vendor large loss, see how commercial loss coordination works →
If the building has revenue or operations on the line, see how business interruption gets documented →
Common Questions
Frequently Asked Questions
How fast can you mobilize on a multi-unit loss?
Same-day across Dallas–Fort Worth for active losses.
Do you handle access and tenant scheduling?
Yes. We coordinate access windows, building rules, elevator reservations, COI requirements, and tenant notice with your team.
Can you handle multiple buildings under one portfolio?
Yes. Portfolio-level coordination is part of our multi-unit and commercial work.
What kind of reporting do we get?
One daily status update per affected building, written for ownership consumption.
Do you bill the carrier directly?
Yes. Direct-to-carrier on Xactimate.
Send the building and the affected units.
We mobilize today.
We respond within minutes.
Need immediate help? Start a packout request